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FAQ
 
 

 
Gate Entry System
  • How will the new gate system affect me
    The newly implemented system does not mean much change for the homeowner.  The preferred method of entry is either via your remote control, magnetic key card or telephone directory.  The new system will eliminate the Vendor Code and replace it with individual codes.
     
    Each Del Lago household will receive a separate 4-digit code (#XXXX) that can be given out (at the homeowner's discretion) to trusted relatives and friends who may need access to your home when you are not there.  Regular vendors will also be issued their own separate codes that will be restricted to normal business hours (they will not be able to open the gate before or after specified times).  Police and other agencies that need 24/7 access will be given separate codes that work 24 hours/day.

    Personal vendors (such as housecleaners, pool cleaners, gardeners, etc.) can obtain their own codes. Realtors with current Del Lago listings will be able to request a temporary code that will be cancelled at the end of a specified period. Contractors and other service personnel who may be doing work at your home on a temporary basis can also obtain a temporary code that will be cancelled at the end of the project. The above codes will all be restricted to the hours 7 a.m. to 7 p.m.
     
     
  • My gardener (housekeeper, pool cleaner, etc.) comes to my house on a regular basis. I don't want to give them my household code. What should I do
    You  should request a separateagement.  Thess codif the person no longer works for you, contact Management rson no longer works for you, contact Management rson no longer works for you, contact Management to have their gate code deleted.  You can also purchase a magnetic key card for them at a cost of $10 from Management.
  • Why are we doing this
    The vendor code was never meant to be given to the homeowners, but it seems to be known to numerous individuals both inside and outside of Del Lago.  This new system will allow us more control over who has access to our community.  Each homeowner should use discretion when giving out their personal entry code.  All of the codes will be trackable.  If you feel your code is being misused, you can request that Management change your code at any time.
  • What is this system costing us
    Our existing gate entry system already has the capability to implement this program.  There was a small cost to train personnel on how to input the gate codes.  Going forward, there may be a fee for changing/inputting codes.
  • What if I'm expecting a one-time delivery and I don't have timne to request a temporary code or I just don't want to give out my code

    If the telephone number linked to the gate directory has call forwarding capabilities, you can forward that number to your cell phone or other number where you will be.  When the guest arrives at the gate and calls from the gate directory, you can open the gate by pressing “9” just like you would do if you were at home.
     
  • How do I forwward my land line that is linked to the gate directory to my cell phone

    It varies depending on your local provider.  In general, if you have a Verizon land line or Charter Phone, you will do the following:
    1. Lift the receiver and listen for a dial tone.
    2. Press *72. When you hear the dial tone, dial the number you wish to forward calls to.
    3. The number you entered will ring, and call forwarding will be activated when the phone is answered.  (On Verizon, if the call is not answered or the line is busy, hang up and call the number again within two minutes.  You will hear two short tones telling you that Call Forwarding is activated.)
    4. Hang up the receiver.
    To deactivate, press *73 after you hear the dial tone.  Listen for two short tones (Verizon) or one tone (Charter Phone)
     
    Check with your local provider for further information.
     
  • I want to permanently change the telephone number linked to the gate directory from my land line to my cell phone. How do I do that

    Your directory listing can be programmed either to your home phone (land line) or your cell phone (562 area codes only), but NOT both.  Either your land line or your cell phone can remotely open the gate for a guest calling on the intercom system.  If you want to change how your directory listing is currently linked, contact Transpacific Management and asked that the number be changed.
     
  • I've just found out one of my family members has been giving out our personal gate code to all his/her friends. What can I do

    You can contact Management (either by phone or via the “Contact Us” link on the Del Lago website and ask them to change your household code.  The old code will be deleted, and you will be given a new code.
     
  • I am the owner but lease my property. Can my renters be assigned their own household code

    No.  However, you may give them a copy of your homeowner gate entry assignment letter and they can use your code.
     
  • What is happening with the two pedestrian gates

    Nothing.  The code remains the same.  If you do not have the pedestrian gate code, contact Management.
     
  • What is happening with the Bellflower vehicle gate

    Nothing.  This vehicle gate may be opened only with a remote or magnetic key card.
     

General Questions
  • How can I make a suggestion
    Please use our Contact Us form and send us your thoughts and suggestions.
  • What is the pet policy
    • You must clean up after your pets and dispose of the waste in a proper receptacle.
    • Pets must be on a leash while outside of your home.
  • Who do I contact if I have a common area maintenance concern
    Contact the Management Company by clicking here or through the Contact Us page.

Parking
  • Under what circumstances do I qualify for a parking permit
    In general, if you have 2 cars parked in your garage, you may obtain a permit for a third vehicle that is owned by you and registered to a licensed driver at your Del Lago address. Click here for examples.

Website Questions
  • Who can register?
    You must be a Del Lago owner to register for the website.  Tenants and other visitors to the website will still be able to access many important features.  Without registering, you will still be able to Safelist vehicles, access and print various Forms and Documents, read the Announcements and the FAQs.  If you are a tenant and require information from the "Members Only" area, you will have to obtain that information from your landlord. 
  • How do I register
    Click on the "register" link on the Home page of DelLagoHOA.org and follow the instructions.  You must enter your name, address, email and account number.  Your account number can be found on your monthly dues statement. To see where, click here.
  • Why do you need my email address
    This is part of the registration authentication process.  You will be emailed your temporary user name and password.  The email will also be used if you forget your password.
  • I registered, but I did not receive a password
    You should receive your temporary password within 24 to 48 hours.  Check your "spam" or "junk" folder if you do not receive your temporary password within the specified time frame.  The password is sent from noreply@dellagohoa.org.  It is a good idea to add this email address to your contacts.  If you still have not received your temporary password, click on the Forgot Password link on the Log In page. You can also contact the Site Manager by utilizing the form on the Contact Us page.